Shipping & Delivery Policy

1. Order processing

Orders are subject to product availability and confirmation of customer details.

2. Delivery time and cost

Timing and cost vary by destination and carrier and are communicated before shipment is confirmed.

3. Address details

Customers are responsible for providing a complete and accurate recipient name, phone number, and address.

4. Receipt and damage

• Inspect the parcel on delivery.
• Report damage or an incorrect product promptly with the order number and clear photos.
• Do not use a medical product if its packaging is open or damaged.

5. International shipping

International orders may be subject to local customs procedures or fees under destination-country rules.